These numbers are often sent to corporate or which every paper pushers monitor franchise’s. Employee’s are expected to meet “x” time limit on every order that goes through them. Are you going through a drive through? The drive through is for quickness and is timed for every vehicle that goes through it at any establishment, not just Tim’s. The biscuit’s are toasted on a conveyor belt toaster, so you need to ask for your biscuit to be double toasted since they can not constantly change the heat settings for 1 biscuit and can have multiple biscuit’s being toasted at once.Ģ. The problem with wanting your biscuit to be darker toasted breaks down to two things.ġ. The customer service department will reply to your concerns within 24 hours. You have the ability to post general questions and concerns on Facebook, Twitter, YouTube and Instagram. Social Media: You have the opportunity to reach out to the customer service department through social media.The customer service team will attempt to replay to your concerns within five (5) business days. Mail: Send your correspondence to the corporate headquarters here: Tim Horton’s Corporate Headquarters 874 Sinclair Rd.The customer service department will reply to your concerns within 48 hours. Email Contact: When you send the customer service department an email, you will need to use the customer feedback form.The customer service department is open 24 hours a day, 7 days a week. You can also contact the corporate headquarters at 1-90.
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